On April 1, Governor Branstad’s ill-conceived plan to turn over management of Iowa Medicaid to three out-of-state companies became a reality for 560,000 Iowans.
If you or a loved one is on Medicaid, please share your story by taking this short survey on Iowa’s Medicaid transition: http://iowansforqualitymedicaid.com/survey/.
With your help, we’ll continue pushing for tough oversight and accountability to keep Iowa’s health care safety net strong. We must ensure this major shake-up doesn’t hurt our elderly, Iowans with disabilities and others Medicaid was designed to help.
Helpful Medicaid contacts
Here are some helpful resources for Medicaid recipients and health care providers transitioning to the new managed care system that went into effect April 1:
- Managed Care Organizations (MCOs) offer health coverage to most Medicaid recipients.
- Amerigroup Iowa, Inc. Member services: 1-800-600-4441 Provider services: 1-800-454-3730 Web: www.myamerigroup.com/IA
- AmeriHealth Caritas Member services: 1-855-332-2440 Provider services: 1-855-287-7855 Web: www.amerihealthcaritasia.com
- UnitedHealthcare Plan of the River Valley Member services: 1-800-464-9484 Provider services: 1-888-650-3462 Web: www.UHCCommunityPlan.com/ia
- Medicaid Member Services assists Medicaid recipients with questions and concerns about health care coverage, MCO enrollment, and which MCOs their health care provider has signed up with. Toll Free: 1-800-338-8366 Des Moines area: 515-256-4606 Website: www.IAHealthLink.gov E-mail: IMEMemberServices@dhs.state.ia.us
- Iowa Medicaid Provider Services enroll health care providers with Iowa Medicaid and assist with eligibility and MCO questions. Toll Free: 1-800-338-7909 Des Moines area: 515-256-4609 E-mail: IMEProviderServices@dhs.state.ia.us
- Managed Care Ombudsman can help Iowa Medicaid recipients who live in a health care facility, assisted living program or elder group home, as well as those enrolled in certain Home & Community-Based Services programs. Toll Free: 1-866-236-1430 E-mail: ManagedCareOmbudsman@Iowa.gov More information: https://www.iowaaging.gov/long-term-care-ombudsman/managed-care-ombudsman.